Quality Assurance

It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.

At Armstrong Relocation – Oklahoma City we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.

One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company – our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service. Once services have concluded, we collect customer feedback to continually measure and evaluate our performance.

When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.

Our Customers' Experience

Extreme attention to detail and very easy to work with and kept us up to date throughout the move. C.E.

The delivery crew went out of their way to make a difficult move better. I appreciate their attention to detail and they were all very enjoyable to work with! D.F.

We had an exceptional crew member who went out of his way to unpack our home with extra care. He worked very hard and was a stand-up guy. Thank you!" A.R.

Our driver did a wonderful job of putting our furniture back together and working with us on getting settled into our new home. R.M.

…We needed a company who could provide moving services AND modular furniture systems move/modifications/install. Armstrong was able to provide all this at a competitive price. It also made a big difference that the furniture installer spent time in advance figuring out a plan for the furniture move/layout! K.K.

Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly! S.B.

Punctual, knowledgeable, courteous and very capable. They did a very good job of responding to our needs and making the move as painless as a move could be. T.S.

We moved from So. Florida to Alabama… Its stressful enough to move but to move 2 states is unbelievable. But it happened smoothly. We were very at ease with the entire move. A.L.