Business Continuity
Business Continuity

By providing supply chain reliability, Armstrong demonstrates its Credo of “building trust.”

BUSINESS-CONTINUITY

Approach

Three generations of continuity of ownership and operating philosophy have generated consistent, reasonable, annual profits each year since 1957. Armstrong’s foundation of fiscal continuity enables investments in functional continuity, resulting in supply chain reliability. Our disaster recovery objectives are to protect human assets, protect informational assets and provide for continuity of operations.

Data Continuity

Armstrong employs technology and processes to minimize the impact of a disaster and provide for timely recovery within our existing headquarters facility in Memphis, Tenn. In the event this is not possible, Armstrong operates a redundant data center in Dallas, Texas, enabling any service outage to be restored within two hours.

Additionally, UniGroup has a similar contingency plan to support Armstrong and all agents of United Van Lines and Mayflower Transit.

Should technology or software fail, Armstrong can revert to manual processes. While such an action would impair efficiencies, it could be done until no longer necessary.

Operational Continuity

Armstrong has contingency plans to resume operations at other locations should such action become necessary. These plans are maintained and tested on a frequent basis.

In the event of a business disruption or disaster that impairs or destroys our physical operating locations, Armstrong has contracted an outsourced supplier to provide all key elements needed to restore operations quickly, anywhere across North America. Elements provided include: temporary mobile or commercial office space; power generation; computer systems and equipment; and phone and Internet communication.

  • "I would highly recommend using the Armstrong Relocation Services in Oklahoma City because of our experience with the driver and delivery crew. They were very respectful and helpful and I appreciated how easy the entire process was from start to finish. The paperwork was explained to us clearly and easily and we were told what our next steps should be."
    S.S., July 2015
  • "Jacqueline Hire, the agent who worked with us in Oklahoma, was just wonderful.  I also commend both of our drivers for being professional and helpful."
    R.M., August 2015
  • "We had an exceptional crew member who went out of his way to unpack our home with extra care. He worked very hard and was a stand-up guy. Thank you!"
    A.R., June 2015
  • "The delivery crew went out of their way to make a difficult move better. I appreciate their attention to detail and they were all very enjoyable to work with!"
    D.F., July 2015
  • "Our driver did a wonderful job of putting our furniture back together and working with us on getting settled into our new home."
    R.M., August 2015